Return Policy

Each item in the Drue.net/shop is custom printed on demand with care for you and is therefore non-returnable & non-refundable.  

If there is an issue with your order please e-mail support@drue.net. Please refer to our terms and conditions to see if the issue falls into our allowable range. Since all of our items are handmade, there may be some variations between or even within an order.

Items are not returnable due to sizing issues. Since all garments are printed and made-to-order, we cannot replace/remake a garment that was not ordered in the correct size. Please choose the correct size by referring to our measurement charts.

In order to resolve cases, we must be contacted within a reasonable amount of time from the product shipping date. For any issue regarding an order, we must be contacted with 5 days of the ship date for Canadian and US orders or within 10 days for international orders or we may not be able to help resolve the issue.

If there is an error with your order or if there are any changes you wish to make after your order has been placed, we require that you contact us immediately, preferably no longer than within 4hrs of the order being placed.

When contacting us with an issue, please be sure to include detailed photos for our reference. You may email support@drue.net with your pictures and comments.

All returns are handled on a case by case basis. We do NOT cover the shipping cost of a returned item. Returns must be received within 15 days.

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